This is most probably due to the fact your personal data changed in the Carrefour Bonus Card system but in our Carrefour Mobile system we still have the old ‘false’ data (ex: When you move, your postal code is not accurate anymore in our system). Your personal data needs to be corrected in order to be up-to-date in the 2 systems.
Please contact our Customer Service to update your data and be able to again exchange Bonus points.
