Faq Posts - Carrefour Mobile

Refund of remaining call credit

Have you transferred your mobile number to another operator? If so, you may request a refund of your remaining call credit under certain conditions. We will then transfer this amount back to your bank account. A € 5 fee applies for processing your refund request. What are the conditions? To qualify for a refund, the […]

Register my new SIM card

The Federal Government has approved a measure aimed at removing the anonymity of prepaid calling cards. Carrefour, in consultation with the major Belgian telecom operators, fully supports this safety measure. Why? Lifting the anonymity of prepaid calling cards is part of a series of antiterrorist measures. By doing so, intelligence agencies and safety services will […]

Can I call with several people at the same time?

You can call up to 5 persons at a time by doing the following: 1. You call someone as you would with a normal call. 2. If you are connected, put the first call on hold by pressing number 2 on your handset. 3. You can now call a second person 4. If you are […]

Can I call emergency numbers if I don’t have call credit anymore?

You can call emergency numbers anytime, anywhere, even if you no longer have call credit. […]

Useful numbers

Access and manage your services: You wish to know the remaining balance of your SIM card, top up your SIM card, change your preferred language … Call our free number 1988 in Belgium or the +32486191988 (at the standard roaming price) from abroad. You can also simply send an SMS to our free number 1988. […]

I can’t configure a personal hotspot

If you have an iPhone, you must also enter a separate APN with personal access point (hotspot) information, please enter this information and follow these steps in your iPhone: – Go to settings – Access the mobile network – Access the mobile data network And that’s what the 3 settings are for: – APN for […]

I can’t receive an MMS. How do I open an MMS online?

If your handset is unable to receive MMSes, you will then receive an SMS with a password. This allows you to view your MMS online by entering your phone number and password. Note: enter 32 instead of 0 when you enter your mobile number. So 0489123456 becomes 32489123456. Your MMS remains available on our website […]

I can not send MMS

You first need to configure your handset to get access to the MMS service. Enter all below configuration parameters in your handset. Parameters to configure MMS: APN: carrefourmms.be MMSC: http://mmsc.base.be Proxy: 217.72.235.1 Port: 8080 Username: carrefour Password: carrefour You don’t need to insert parameters for DNS or proxy. […]

I can not surf with mobile internet

You first need to configure your handset to get access to mobile internet. There are 2 ways to do it: • Automatic: here through our website https://mobile.carrefour.eu/en/infos/services/ • Manuel: by entering all below configuration parameters in your handset: Parameters to configure mobile data on your handset: – APN: carrefourdata.be – Username: carrefour – Password: carrefour […]

You can’t exchange your Bonus points?

This is most probably due to the fact your personal data changed in the Carrefour Bonus Card system but in our Carrefour Mobile system we still have the old ‘false’ data (ex: When you move, your postal code is not accurate anymore in our system). Your personal data needs to be corrected in order to […]