Have you transferred your mobile number to another operator? If so, you may request a refund of your remaining call credit under certain conditions.
We will then transfer this amount back to your bank account. A € 5 fee applies for processing your refund request.
What are the conditions? To qualify for a refund, the following conditions apply:
- You must submit your refund request within 31 days after transferring your mobile number.
- Your remaining call credit must be greater than €5. Smaller amounts cannot be refunded.
- Free call credit received as part of a promotion is not eligible for refund.
- The refund can only be made to a Belgian or European bank account number.
- No refund will be granted in cases of fraudulent use.
How to request the refund? You can do this through the following channels:
- Via the contact form at https://mobile.carrefour.be/nl/contact/
- By phone at +32486191989 (Monday to Friday between 8:30 a.m. and 5:00 p.m.)
- By email at [email protected]
