{"id":558,"date":"2018-06-17T09:48:47","date_gmt":"2018-06-17T09:48:47","guid":{"rendered":"https:\/\/mobile.carrefour.eu\/infos\/services\/"},"modified":"2024-10-03T11:38:46","modified_gmt":"2024-10-03T11:38:46","slug":"services","status":"publish","type":"page","link":"https:\/\/mobile.carrefour.be\/en\/infos\/services\/","title":{"rendered":"Services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h1><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-87\" style=\"margin-right: 15px; margin-top: -15px;\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2018\/06\/info-icon.svg\" alt=\"\" width=\"42\" height=\"42\" \/>Products<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_wp_custommenu nav_menu=&#8221;5&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1529314107804{padding-right: 7.5px !important;padding-left: 7.5px !important;}&#8221;][vc_column][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;tableau-row&#8221; css=&#8221;.vc_custom_1529313773851{margin-bottom: 15px !important;}&#8221;][vc_column_inner el_class=&#8221;bluegradient-bg&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1529312614020{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text]<\/p>\n<h3><span style=\"color: #ffffff;\">Link my Carrefour Bonus Card to my Carrefour Mobile SIM card<img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-764\" src=\"http:\/\/carrefour-mobile.a2-com.be\/wp-content\/uploads\/2018\/10\/bonusCard-1-150x113.png\" alt=\"\" width=\"100\" height=\"72\" \/><\/span><\/h3>\n<p><span style=\"font-size: 15px;\">To exchange your Bonus points into Carrefour Mobile call credit, you first need to register here.<\/span>[\/vc_column_text][vc_empty_space height=&#8221;1vh&#8221;][vc_column_text]<\/p>\n<div class=\"small-button\"><a id=\"button-8\" class=\"custom-button blue-button my-button\" href=\"#lier-ma-bonus-card-a-ma-carte-sim\">Know more &gt;<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;greengradient-bg&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1529312933095{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1625490836127{padding-right: 10px !important;}&#8221;]<\/p>\n<h3><span style=\"color: #ffffff;\">Mobile data<\/span><\/h3>\n<h3><span style=\"color: #ffffff;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-752\" src=\"http:\/\/carrefour-mobile.a2-com.be\/wp-content\/uploads\/2018\/10\/iconDataMobile-1.png\" alt=\"\" width=\"80\" height=\"106\" \/><\/span><\/h3>\n<p><span style=\"font-size: 15px;\">Configure mobile internet on your smartphone and stay connected wherever you are!<\/span>[\/vc_column_text][vc_empty_space height=&#8221;5vh&#8221;][vc_column_text]<\/p>\n<div class=\"small-button\"><a id=\"button-9\" class=\"custom-button green-button my-button\" href=\"#internet-mobile\">Know more &gt;<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;orangegradient-bg&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1529310202854{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1540291763737{padding-right: 10px !important;}&#8221;]<\/p>\n<h3><span style=\"color: #ffffff;\">Transfert your number<\/span><\/h3>\n<h3><span style=\"color: #ffffff;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-749\" src=\"http:\/\/carrefour-mobile.a2-com.be\/wp-content\/uploads\/2018\/10\/iconSimTransfert-1.png\" alt=\"\" width=\"110\" height=\"89\" \/><\/span><\/h3>\n<p><span style=\"color: #ffffff;\"><span style=\"font-size: 15px;\">Carrefour Mobile gives you the possibility to keep your actual number. If you have already a Belgian mobile number, you can freely transfer it to Carrefour Mobile.<\/span><\/span>[\/vc_column_text][vc_empty_space height=&#8221;1vh&#8221;][vc_column_text]<\/p>\n<div class=\"small-button\"><a id=\"button-10\" class=\"custom-button orange-button my-button\" href=\"#transfert-de-numero\">Know more &gt;<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;tableau-row&#8221;][vc_column_inner el_class=&#8221;greengradient-bg&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1529313212718{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1540291936733{padding-right: 10px !important;}&#8221;]<\/p>\n<h3><span style=\"color: #ffffff;\">Credit please<\/span><\/h3>\n<h3><span style=\"color: #ffffff;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-746\" src=\"http:\/\/carrefour-mobile.a2-com.be\/wp-content\/uploads\/2018\/10\/iconCreditPlease-1.png\" alt=\"\" width=\"70\" height=\"152\" \/><\/span><\/h3>\n<p><span style=\"font-size: 15px;\">This service allows you to receive in advance a 1 \u20ac call credit. This service cost 0,1 \u20ac. This is the ideal ad-hoc credit to finish your call till your next reload.<\/span>[\/vc_column_text][vc_empty_space height=&#8221;1vh&#8221;][vc_column_text]<\/p>\n<div class=\"small-button\"><a id=\"button-11\" class=\"custom-button green-button my-button\" href=\"#credit-please\">Know more &gt;<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;orangegradient-bg&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1529313342198{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text]<\/p>\n<h3><span style=\"color: #ffffff;\">Useful numbers<\/span><\/h3>\n<p><span style=\"color: #ffffff;\"><span style=\"font-size: 15px;\">You want to know the remaining credit or reload your SIM card? Or simply contact our Customer Service? You&#8217;ll find herewith all useful numbers.<\/span><\/span>[\/vc_column_text][vc_empty_space height=&#8221;1vh&#8221;][vc_column_text]<\/p>\n<div class=\"small-button\"><a id=\"button-12\" class=\"custom-button orange-button my-button\" href=\"#call-me\">Know more &gt;<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;greengradient-bg&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1529313469405{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1540291997156{padding-right: 10px !important;}&#8221;]<\/p>\n<h3><span style=\"color: #ffffff;\">Voice Mail<\/span><\/h3>\n<h3><span style=\"color: #ffffff;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-740\" src=\"http:\/\/carrefour-mobile.a2-com.be\/wp-content\/uploads\/2018\/10\/iconVoiceMail-1.png\" alt=\"\" width=\"70\" height=\"116\" \/><\/span><\/h3>\n<p><span style=\"font-size: 15px;\">The Carrefour Mobile voice mail is a free service that works like a classic voice responding machine.<\/span>[\/vc_column_text][vc_empty_space height=&#8221;1vh&#8221;][vc_column_text]<\/p>\n<div class=\"small-button\"><a id=\"button-13\" class=\"custom-button green-button my-button\" href=\"#messagerie-vocale\">Know more &gt;<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;lier-ma-bonus-card-a-ma-carte-sim&#8221; el_class=&#8221;hidden-row my-row&#8221; css=&#8221;.vc_custom_1537902702203{padding-top: 40px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3><span style=\"color: #5c9021;\">Link my Carrefour Bonus Card with my Carrefour Mobile SIM card.<\/span><\/h3>\n<p><span style=\"font-size: 15px;\">In order to exchange your Bonus points into Carrefour Mobile call credit, you first need to register your Carrefour Bonus Card with your Carrefour Mobile SIM card.<br \/>\n<\/span><\/p>\n<h5 class=\"heading \">1. Register<\/h5>\n<p><span style=\"font-size: 14px;\">Register yourself through the section <a href=\"https:\/\/selfcare.carrefourmobile.be\/en\" target=\"_blank\" rel=\"noopener\">&#8220;My Account&#8221;<\/a> from this website or send an SMS to 1988 to link your Carrefour Bonus Card with your Carrefour Mobile SIM card.<\/span><br \/>\n<span style=\"font-size: 14px;\">Via SMS, the message must contain following informations:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14px;\">the text <span style=\"color: #5c9021;\"><strong>BONUS<\/strong><\/span><\/span><\/li>\n<li><span style=\"font-size: 14px;\">the <span style=\"color: #5c9021;\"><strong>number<\/strong><\/span> of your <span style=\"color: #5c9021;\"><strong>Carrefour Bonus Card<\/strong><\/span> (code with 13 numbers starting with 229) <\/span><\/li>\n<li><span style=\"font-size: 14px;\">the <span style=\"color: #5c9021;\"><strong>birth date<\/strong><\/span> of the Carrefour Bonus Card holder<\/span><\/li>\n<li><span style=\"font-size: 14px;\">the <strong><span style=\"color: #5c9021;\">ZIP code <\/span><\/strong> of the Carrefour Bonus Card holder <\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\">Example : <span style=\"color: #5c9021;\"><strong>BONUS 2291234567890 26031972 1140<\/strong><\/span><\/span><br \/>\n<span style=\"font-size: 14px;\">(leave a space between each data)<\/span><\/p>\n<div class=\"textblock\">\n<h5 class=\"heading \">2. Exchange your Points Bonus<\/h5>\n<p><span style=\"font-size: 14px;\">You can exchange your Points Bonus by sending an SMS to 1988.<\/span><br \/>\n<span style=\"font-size: 14px;\">The message must contain the following text:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14px;\"><span style=\"color: #5c9021;\"><strong>BONUS 5<\/strong><\/span> if you wish to receive <span style=\"color: #5c9021;\"><strong>5 \u20ac<\/strong><\/span> call credit to all operators.<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><span style=\"color: #5c9021;\"><strong>BONUS 9<\/strong><\/span> if you wish to receive <span style=\"color: #5c9021;\"><strong>60 minutes<\/strong><\/span> to all operators.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\"><span style=\"color: #5c9021;\"><strong>500 Bonus points = 5 \u20ac<\/strong><\/span> call credit to all operators or 60 minutes to call to to all operators.<\/span><br \/>\n<span style=\"font-size: 14px;\">The exchange of Bonus points will be done immediately if you have at least 500 Bonus points.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">Find <a href=\"https:\/\/bonuscard.be.carrefour.eu\/fr\/conditions-generales-de-la-carrefour-bonus-card\" target=\"_blank\" rel=\"noopener\">here<\/a> the General Conditions of the Carrefour Bonus Card.<\/span><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner][vc_column_inner el_class=&#8221;bluegradient-bg&#8221; css=&#8221;.vc_custom_1537902290694{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"color: #5c9021; text-align: left;\"><span style=\"color: #5c9021;\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-145 alignleft\" src=\"https:\/\/mobile.carrefour.be\/wp-content\/uploads\/2018\/06\/icon-bulb.svg\" alt=\"\" width=\"57\" height=\"79\" \/><\/span><\/h3>\n<h3 style=\"color: #5c9021; text-align: left;\"><span style=\"color: #ffffff;\">Bonus points balance<\/span><\/h3>\n<p><span style=\"font-size: 14px;\">To know your Bonus points balance, send an SMS to <strong>1988<\/strong> with the following text: <strong>POINTS<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1537902336381{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_row_inner][vc_column_inner el_class=&#8221;bluegradient-bg&#8221; css=&#8221;.vc_custom_1537901965006{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text]<\/p>\n<h3 class=\"heading \"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-892 alignleft\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2018\/10\/pictoExclm-150x150.png\" alt=\"\" width=\"73\" height=\"73\" srcset=\"https:\/\/mobile.carrefour.be\/wp-content\/uploads\/2018\/10\/pictoExclm-150x150.png 150w, https:\/\/mobile.carrefour.be\/wp-content\/uploads\/2018\/10\/pictoExclm-300x300.png 300w, https:\/\/mobile.carrefour.be\/wp-content\/uploads\/2018\/10\/pictoExclm-768x768.png 768w, https:\/\/mobile.carrefour.be\/wp-content\/uploads\/2018\/10\/pictoExclm.png 904w\" sizes=\"auto, (max-width: 73px) 100vw, 73px\" \/><\/h3>\n<h3 class=\"heading \"><span style=\"color: #ffffff;\">Attention!<\/span><\/h3>\n<div class=\"textblock\"><span style=\"font-size: 14px;\">To make sure your registration is successful, you need to send the correct information (such as the correct zip code, birth date) in the text message to 1988, otherwise your subscription will fail. If you have any doubts about the data that is linked to your Carrefour Bonus Card, you can always contact them for free on 080091011.<\/span><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1537902401737{padding-bottom: 20px !important;}&#8221;][vc_row_inner][vc_column_inner el_class=&#8221;bluegradient-bg&#8221; css=&#8221;.vc_custom_1537901965006{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text]<\/p>\n<h3 class=\"heading \"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-146 alignleft\" src=\"https:\/\/mobile.carrefour.be\/wp-content\/uploads\/2018\/06\/icon-chat.svg\" alt=\"\" width=\"84\" height=\"77\" \/><\/h3>\n<h3 class=\"heading \"><span style=\"color: #ffffff;\">You can\u2019t exchange your Bonus points?<\/span><\/h3>\n<div class=\"textblock\"><span style=\"font-size: 14px;\">This is most probably due to the fact your personal data changed in the Carrefour Bonus Card system but in our Carrefour Mobile system we still have the old \u2018false\u2019 data (ex: When you move, your postal code is not accurate anymore in our system). Your personal data needs to be corrected in order to be up-to-date in the 2 systems. Please contact our Customer Service to update your data and be able to again exchange Bonus points.<\/span><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;internet-mobile&#8221; el_class=&#8221;hidden-row my-row&#8221; css=&#8221;.vc_custom_1537963177556{padding-top: 40px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3><span style=\"color: #5c9021;\">Mobile data<\/span><\/h3>\n<div class=\"textblock\">\n<h4 class=\"heading \">What can you do thanks to Mobile data on your smartphone?<\/h4>\n<p><span style=\"font-size: 14px;\">Check \/ send \/ receive your emails, read the news, check the weather forecast, download games, logos, ringtones, watch movies on YouTube, chat on Facebook and Twitter, go to the Carrefour website and your online Carrefour Mobile account and enjoy many useful multimedia services, wherever you are!<\/span><\/p>\n<div class=\"textblock\">\n<h5 class=\"heading \">What do you need?<\/h5>\n<p><span style=\"font-size: 14px;\">A compatible handset with GPRS, EDGE, 3G or 4G<\/span><\/p>\n<\/div>\n<p><span style=\"font-size: 14px;\">You first need to configure your handset to have access to Mobile data and MMS. You can configure your handset using following methods:<\/span><\/p>\n<ul>\n<li><strong><span style=\"text-decoration: underline;\"><span style=\"color: #5c9001; text-decoration: underline;\">Option 1<\/span><\/span><span style=\"color: #5c9001;\">:<\/span><\/strong><span style=\"font-size: 14px;\"> automatic by sending a SMS to the number 1962 with the text <strong>DATA<\/strong> (this method <\/span><strong><span style=\"font-size: 14px;\">only works for Android devices<\/span><\/strong><span style=\"font-size: 14px;\">):<\/span><br \/>\n<span style=\"font-size: 14px;\">&#8211; You&#8217;ll receive a SMS from the number 1992 which informs you that you&#8217;ll receive a configuration message.<\/span><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15599 alignnone\" style=\"font-size: 14px;\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_01-2-287x300.jpg\" alt=\"\" width=\"200\" height=\"209\" \/><br \/>\n<span style=\"font-size: 14px;\">&#8211; Then you&#8217;ll receive the configuration message.<br \/>\n<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15602\" style=\"font-size: 14px;\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_02-2-300x238.jpg\" alt=\"\" width=\"200\" height=\"159\" \/><br \/>\n<span style=\"font-size: 14px;\">&#8211; Please open and install these configuration messages (one for mobile internet and one for MMS).<br \/>\n<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15605\" style=\"font-size: 14px;\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_03-2-300x175.jpg\" alt=\"\" width=\"199\" height=\"116\" \/><br \/>\n<span style=\"font-size: 14px;\">&#8211; You&#8217;ll receive this confirmation once the configuration has been installed:<br \/>\n<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15608\" style=\"font-size: 14px;\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_04-2-300x173.jpg\" alt=\"\" width=\"199\" height=\"115\" \/><br \/>\n<span style=\"font-size: 14px;\">&#8211; Confirmation that the APN of mobile internet has been successfully received on your phone:<br \/>\n<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15611\" style=\"font-size: 14px;\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_05-2-262x300.jpg\" alt=\"\" width=\"200\" height=\"229\" \/><br \/>\n<span style=\"font-size: 14px;\">&#8211; Confirmation that the APN of MMS has been successfully received on your phone:<\/span><span style=\"font-size: 14px;\"><br \/>\n<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15614\" style=\"font-size: 14px;\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_06-2-300x253.jpg\" alt=\"\" width=\"200\" height=\"169\" \/><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\">When you&#8217;ll now go to the APN settings of your phone, you&#8217;ll see that the settings have been automatically configured. You are now ready to surf with your phone!<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14px;\"><strong><span style=\"text-decoration: underline;\"><span style=\"color: #5c9001; text-decoration: underline;\">Option 2<\/span><\/span><span style=\"color: #5c9001;\">: <\/span><\/strong><\/span>automatic by inserting again your SIM card in your phone (this method <strong>only works for Android devices<\/strong>):<br \/>\n&#8211; You&#8217;ll receive a SMS from the number 1992 which informs you that you&#8217;ll receive a configuration message.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15599 alignnone\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_01-2-287x300.jpg\" alt=\"\" width=\"200\" height=\"209\" \/><br \/>\n&#8211; Then you&#8217;ll receive the configuration message.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15602\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_02-2-300x238.jpg\" alt=\"\" width=\"200\" height=\"159\" \/><br \/>\n&#8211; Please open and install these configuration messages (one for mobile internet and one for MMS).<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15605\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_03-2-300x175.jpg\" alt=\"\" width=\"199\" height=\"116\" \/><br \/>\n&#8211; You&#8217;ll receive this confirmation once the configuration has been installed:<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15608\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_04-2-300x173.jpg\" alt=\"\" width=\"199\" height=\"115\" \/><br \/>\n&#8211; Confirmation that the APN of mobile internet has been successfully received on your phone:<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15611\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_05-2-262x300.jpg\" alt=\"\" width=\"200\" height=\"229\" \/><br \/>\n&#8211; Confirmation that the APN of MMS has been successfully received on your phone:<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15614\" src=\"https:\/\/mobile.carrefour.eu\/wp-content\/uploads\/2021\/07\/Screenshot_APN-settings_06-2-300x253.jpg\" alt=\"\" width=\"200\" height=\"169\" \/><\/li>\n<\/ul>\n<p>When you&#8217;ll now go to the APN settings of your phone, you&#8217;ll see that the settings have been automatically configured. You are now ready to surf with your phone!<\/p>\n<ul>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #5c9001; text-decoration: underline;\">Option 3<\/span><\/strong><\/span><span style=\"color: #5c9001;\">:<\/span> You can also configure the parameters manually. You&#8217;ll find these parameters\u00a0at the right in the green box.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\">You can as well receive these parameters via sms by sending <span style=\"color: #5c9021;\"><strong>DATA<\/strong><\/span> to <span style=\"color: #5c9021;\"><strong>1988<\/strong><\/span>.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<h5>How much does it cost?<\/h5>\n<div class=\"textblock\">\n<ul>\n<li><span style=\"font-size: 14px;\">0,24 \u20ac\u00a0\/MMS (1 MMS = maximum 300 KB)<\/span><\/li>\n<li><span style=\"font-size: 14px;\">0,24 \u20ac\u00a0\/MB (tarification per 1 KB) <\/span><\/li>\n<\/ul>\n<\/div>\n<p><em><span style=\"font-size: 14px;\">Receiving an MMS is always free.<br \/>\nConsulting the websites of Carrefour and Carrefour Mobile is as well free.<\/span><\/em><\/p>\n<p>&nbsp;<\/p>\n<div class=\"textblock\">\n<h5 class=\"heading \">You need more data?<\/h5>\n<p>Activate one of our <a href=\"https:\/\/mobile.carrefour.eu\/en\/infos\/forfaits\/#les-forfaits-data\" target=\"_blank\" rel=\"noopener\">data bundles<\/a>.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1537958589937{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_row_inner][vc_column_inner el_class=&#8221;greengradient-bg&#8221; css=&#8221;.vc_custom_1537958599892{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1538055979126{border-radius: 1px !important;}&#8221;]<\/p>\n<h3><span style=\"color: #ffffff;\">The parameters to configure Mobile data and MMS<\/span><\/h3>\n<h5><span style=\"color: #ffffff;\">Parameters to configure Mobile data on your smartphone:<\/span><\/h5>\n<ul>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">APN<\/span>: carrefourdata.be<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">Username<\/span>: carrefour<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">Password<\/span>: carrefour<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\">You don&#8217;t need to insert parameters for DNS or proxy.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">For Android you&#8217;ll also need to enter the below fields in the settings of your handset:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14px;\">For MCC (Mobile Country Code): 206<\/span><\/li>\n<li><span style=\"font-size: 14px;\">For MNC (Mobile Network Code): 20.<\/span><\/li>\n<li><span style=\"font-size: 14px;\">For the authentification mode: select PAP.<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><span style=\"font-size: 14px;\">Choose type of Access point:<\/span><\/span>\n<ul>\n<li><span style=\"font-size: 14px;\">If this field pops up you&#8217;ll need to enter: default,supl and press OK.<\/span><\/li>\n<li><span style=\"font-size: 14px;\">If this field doesn&#8217;t pop up up then select Internet and press OK.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\">You don&#8217;t need to insert parameters for DNS or proxy.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">You can also receive the parameters via sms by sending <span style=\"color: #ffffff;\"><strong>DATA<\/strong><\/span> to <span style=\"color: #ffffff;\"><strong>1988<\/strong><\/span><\/span><\/p>\n<div class=\"textblock\">\n<h5><span style=\"color: #ffffff;\">Parameters to configure MMS:<\/span><\/h5>\n<ul>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">APN<\/span>: carrefourmms.be<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">MMSC<\/span>: http:\/\/mmsc.base.be<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">Proxy<\/span>: 217.72.235.1<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">Port<\/span>: 8080<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">Username<\/span>: carrefour<\/span><\/li>\n<li><span style=\"font-size: 14px;\"><span style=\"text-decoration: underline;\">Password<\/span>: carrefour<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14px;\">You don&#8217;t need to insert parameters for DNS or proxy.<\/span><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;transfert-de-numero&#8221; el_class=&#8221;hidden-row my-row&#8221; css=&#8221;.vc_custom_1537962934433{padding-top: 40px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3><span style=\"color: #5c9021;\">Transfer your number<\/span><\/h3>\n<p><span style=\"font-size: 15px;\">Carrefour Mobile gives you the possibility to keep your mobile number for free.<br \/>\nIt doesn\u2019t matter whether it\u2019s a subscription or a prepaid phone number. If you have a subscription, don\u2019t forget to check your current operator\u2019s terms and conditions.<\/span><\/p>\n<h5><span style=\"color: #000000;\">How?<\/span><\/h5>\n<p><span style=\"font-size: 14px;\">To transfer your existing number, it&#8217;s very easy: you complete <a href=\"http:\/\/mobile.carrefour.be\/en\/sim-card-nouveau-client\/\" target=\"_blank\" rel=\"noopener\">the form<\/a> by selecting &#8220;I want to order a new Carrefour Mobile SIM card and transferring my actual number from another operator&#8221;. <\/span><br \/>\n<span style=\"font-size: 14px;\">Once your order is submitted, it will be treated rapidly. You&#8217;ll be informed by Email as soon as the transfer of the number will be completed.<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1537962814441{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_row_inner][vc_column_inner el_class=&#8221;orangegradient-bg&#8221; css=&#8221;.vc_custom_1537962824032{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-145 alignleft\" src=\"https:\/\/mobile.carrefour.be\/wp-content\/uploads\/2018\/06\/icon-bulb.svg\" alt=\"\" width=\"62\" height=\"85\" \/><\/p>\n<h3 class=\"heading \"><span style=\"color: #ffffff;\">Good to know:<\/span><\/h3>\n<p><span style=\"font-size: 14px;\">&#8211; The transfer takes on average 1 to 2 working days. During this period, we recommend you to use your remaining call credit from your current SIM card (we can only transfer you number, not your remaining call credit).<br \/>\n&#8211; When you won\u2019t have network anymore on the SIM card of your current operator, it means that the transfer has been completed. Your phone number is then correctly transferred to your Carrefour Mobile SIM card. As from that moment, you can replace that old SIM card by the Carrefour Mobile SIM card.<br \/>\n&#8211; Once your handset open, you&#8217;ll be connected to the Carrefour Mobile network.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;credit-please&#8221; el_class=&#8221;hidden-row my-row&#8221; css=&#8221;.vc_custom_1537960117899{padding-top: 40px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3><span style=\"color: #5c9021;\">Credit please<\/span><\/h3>\n<p><span style=\"font-size: 15px;\">The \u201cCredit Please\u201d service is an unique service offered by Carrefour Mobile. It allows customers to receive \u20ac 1 call credit in advance until their next reload. This service is charged \u20ac 0,1. This is the perfect solution for making one last important conversation before making a top up.<\/span><\/p>\n<h5 class=\"heading \">Who can use this service?<\/h5>\n<p><span style=\"font-size: 14px;\">For all Carrefour Mobile customers, provided they do not have enough money to send at least one SMS message.<\/span><\/p>\n<h5 class=\"heading \">How?<\/h5>\n<ul>\n<li><span style=\"font-size: 14px;\">Send an SMS with the following text: <span style=\"color: #5c9021;\"><strong>credit please<\/strong><\/span> to the free number <span style=\"color: #5c9021;\"><strong>1988 <\/strong><\/span><\/span><\/li>\n<li><span style=\"font-size: 14px;\">You\u2019ll receive a message confirming the 1 \u20ac credit top up. <\/span><\/li>\n<li><span style=\"font-size: 14px;\">At your next top up, an amount of 1,1 \u20ac (1 \u20ac given credit + 0,1 \u20ac cost) will be deduced from your total balance. <\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner][vc_column_inner el_class=&#8221;greengradient-bg&#8221; css=&#8221;.vc_custom_1537961034445{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text]<\/p>\n<h3 class=\"heading \"><span style=\"color: #ffffff;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-145 alignleft\" src=\"https:\/\/mobile.carrefour.be\/wp-content\/uploads\/2018\/06\/icon-bulb.svg\" alt=\"\" width=\"58\" height=\"80\" \/><\/span><\/h3>\n<h3 class=\"heading \"><span style=\"color: #ffffff;\">Good to know:<\/span><\/h3>\n<p><span style=\"font-size: 14px;\">The credit please service can only be used once per made top up.<\/span><\/p>\n<h3 class=\"heading \"><span style=\"color: #ffffff;\">\u00a0<\/span><\/h3>\n<h3 class=\"heading \"><span style=\"color: #ffffff;\">\u00a0<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;call-me&#8221; el_class=&#8221;hidden-row my-row&#8221; css=&#8221;.vc_custom_1537960157230{padding-top: 40px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h3><span style=\"color: #5c9021;\">Useful numbers<\/span><\/h3>\n<h5 class=\"heading \">Access and manage your services:<\/h5>\n<p><span style=\"font-size: 14px;\">You wish to know the remaining balance of your SIM card, top up your SIM card, change your preferred language &#8230; Call our free number <span style=\"color: #5c9021;\"><strong>1988<\/strong><\/span> in Belgium or the <span style=\"color: #5c9021;\"><strong>+32486191988<\/strong><\/span>\u00a0(at the standard roaming price) from abroad. <\/span><br \/>\n<span style=\"font-size: 14px;\">You can also simply send an SMS to our free number <span style=\"color: #5c9021;\"><strong>1988<\/strong><\/span>.<\/span><\/p>\n<h5 class=\"heading \">Access your Voice Mail:<\/h5>\n<p><span style=\"font-size: 14px;\">In Belgium, call the free number <span style=\"color: #5c9021;\"><strong>1987.<\/strong><\/span><\/span><br \/>\n<span style=\"font-size: 14px;\"><span style=\"color: #000000;\">From <\/span>abroad, call the <span style=\"color: #5c9021;\"><strong>+32486191987<\/strong><\/span> at the standard roaming price.\u00a0<\/span><\/p>\n<div class=\"textblock\">\n<h5 class=\"heading \">Contact ou customer service:<\/h5>\n<p><span style=\"font-size: 14px;\">If you have questions, you can reach one of our agents every weekday from 8:30 to 17:00 by calling the number <strong><span style=\"color: #5c9021;\">1989<\/span><\/strong>\u00a0with your mobile or the <span style=\"color: #5c9021;\"><strong>+32486191989<\/strong><\/span> from any other phone.<\/span><\/p>\n<p><span style=\"font-size: 14px;\">You can contact us as well via following &#8220;<strong><a href=\"http:\/\/mobile.carrefour.be\/en\/contact\/\"><span style=\"color: #5c9021;\">contact form<\/span><\/a><\/strong>&#8220;.<\/span><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;messagerie-vocale&#8221; el_class=&#8221;hidden-row my-row&#8221; css=&#8221;.vc_custom_1529313985134{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h3><span style=\"color: #5c9021;\">Voice mail<\/span><\/h3>\n<div class=\"textblock\">\n<p><span style=\"font-size: 15px;\">Your voicemail operates like a traditional answering machine.<\/span><\/p>\n<h5 class=\"heading \">Listen to your messages in Belgium<\/h5>\n<ul>\n<li><span style=\"font-size: 14px;\">You will receive an SMS message each time someone leaves a new message on your voice mail.<\/span><\/li>\n<li><span style=\"font-size: 14px;\">To listen to your messages, call our free number <span style=\"color: #5c9021;\"><strong>1987<\/strong><\/span> using your phone.<\/span><\/li>\n<\/ul>\n<h5 class=\"heading \">Listen to your messages from abroad<\/h5>\n<ul>\n<li><span style=\"font-size: 14px;\">If you are abroad, call the <span style=\"color: #5c9021;\"><strong>+32486191987<\/strong><\/span> (call billed at the normal rate for a call in \u201c<a href=\"https:\/\/mobile.carrefour.eu\/en\/infos\/tarifs#a-partir-de-letranger\" target=\"_blank\" rel=\"noopener\">roaming<\/a>\u201d).<\/span><\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text] Products [\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_wp_custommenu nav_menu=&#8221;5&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1529314107804{padding-right: 7.5px !important;padding-left: 7.5px !important;}&#8221;][vc_column][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;tableau-row&#8221; css=&#8221;.vc_custom_1529313773851{margin-bottom: 15px !important;}&#8221;][vc_column_inner el_class=&#8221;bluegradient-bg&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1529312614020{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_text] Link my Carrefour Bonus Card to my Carrefour Mobile SIM card To exchange your Bonus points into Carrefour Mobile call credit, you first need to register here.[\/vc_column_text][vc_empty_space height=&#8221;1vh&#8221;][vc_column_text] Know more [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/mobile.carrefour.be\/en\/infos\/services\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Services<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":527,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-558","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobile.carrefour.be\/en\/wp-json\/wp\/v2\/pages\/558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mobile.carrefour.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mobile.carrefour.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mobile.carrefour.be\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mobile.carrefour.be\/en\/wp-json\/wp\/v2\/comments?post=558"}],"version-history":[{"count":38,"href":"https:\/\/mobile.carrefour.be\/en\/wp-json\/wp\/v2\/pages\/558\/revisions"}],"predecessor-version":[{"id":69421,"href":"https:\/\/mobile.carrefour.be\/en\/wp-json\/wp\/v2\/pages\/558\/revisions\/69421"}],"up":[{"embeddable":true,"href":"https:\/\/mobile.carrefour.be\/en\/wp-json\/wp\/v2\/pages\/527"}],"wp:attachment":[{"href":"https:\/\/mobile.carrefour.be\/en\/wp-json\/wp\/v2\/media?parent=558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}